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Tuesday, August 14 • 1:30pm - 3:00pm
Leading Conflict: A Systems Intelligence Approach to Conflict Facilitation for Leaders: Michael Spayd, Lyssa Adkins

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Sometimes hot and messy, other times cold and hidden, conflict surrounds us as leaders. There are two obvious choices: become the arbitrator who breaks the tie, or throw up your hands in exasperation deciding it's the team's problem. A third, more powerful approach is to become a skilled conflict facilitator. This hands-on workshop provides four interrelated systems intelligence tools and mindsets to help you prevent destructive conflict and encourage the creative kind: the positive/negative ratio, deep democracy perspective, conflict protocols and creating alignment without agreement. First laying a foundation with the team’s positive/negative behavioral ratio, this creates a positive emotional bank account to strengthen resiliency and help people "assume positive intent." We then add a behavioral structure, conflict protocols, to prepare teams for the heat of conflict, and finally introduce two core practices (deep democracy and distinguishing ‘interests’ from ‘positions’) for navigating active conflict as it occurs. The relationship systems approach, from CRRGlobal, will be taught and facilitated by two experienced agile+systems coaches.
http://submit2012.agilealliance.org/files/session_pdfs/leading conflict handout - agile 2012.pdf

Speakers
avatar for Lyssa Adkins

Lyssa Adkins

Coach of Agile Coaches, Agile Coaching Institute
I came to Agile as a project leader with over 15 years project management expertise. Even with all that experience, nothing prepared me for the power and simplicity of Agile done well.My Agile experience, along with my professional coaching and training abilities, gives me the pe... Read More →


Tuesday August 14, 2012 1:30pm - 3:00pm
Austin 4-6